“The art is not in making money, but in keeping it” Proverb
This is turning out to be one incredible year. We are on average receiving bookings at about 5 times the rate of last year which is brilliant. We are seeing large amounts of repeat business which is brilliant. We are working with loads of events companies and wedding planners which is brilliant. We have an unbelievable amount of paperwork to work through which is bloody awful, as I do the bulk of it.
One thing which really annoys me is chasing payments up from companies which have the resources to pay us on time without any problems. I can accept that sometimes smaller companies or individuals need to hang on to their cash reserves as they are constantly juggling things around, but when national or multinational companies occupy hours of my time chasing up overdue accounts it makes my blood boil. One example was a client we worked for in March, which happened to be part of a major chain of BMW/MINI dealerships. Whilst negotiating the equipment they wanted us to supply our emails were answered within minutes. Once the job was complete our emails were met with a resounding silence. Eventually I sent a final demand by post with the declaration that after 7 days we would be filing a claim with the court services. This produced a result, a rather snotty member of the administration team phoned me to request a copy of the invoice, he seemed rather put out at my temerity in threatening legal action. After sending an invoice again and waiting another fortnight, I filed a claim with Her Majesty's online money claims service. This was done on a Monday morning. The court will have delivered a copy of my claim to the dealership on Tuesday, and lo and behold, on Wednesday I received my cheque for the outstanding amount plus court costs.
Now the fact that they did not contest this meant that they accepted they owed me this money. The fact that they paid it instantly under threat of litigation meant that they could afford to pay it to me. So why did it take 3 months and a court claim to actually get it. Obviously they won't ever use me again as I began court proceedings against them, and obviously I would not ever work for them again as you have to sue them to get paid, so why did things reach that point?
I have to say the online courts service is brilliant, I have used it 4 times this year to good effect each time, and now we have altered our accounts systems so that we use it sooner rather than later.
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