When the renewal of my personal car was due, I decided to switch from my existing insurer to Tesco car insurance as they saved me around £120. I completed the forms over the phone and was duly insured. A letter arrived about a month later asking for proof of my no claims discount, so I forwarded them the renewal notice from my old company with the NCD printed on it. This they promptly lost, so I sent them a copy, they rang me to say that they don't accept copies so I rang my old insurers who told me they would send me another original letter.
This arrived about 2 weeks later, I promptly sent it to Tesco's recorded delivery, they rang me 2 days later to tell me it had arrived too late and they had cancelled my policy. After a discussion with them they couldn't reinstate my policy, but gave me a new one starting from that day, about 3 months after the original. Everything went great for 3 weeks until a letter arrived asking me to prove my no claims discount. I pointed out the letter I had sent them already, "Can't use that sir !",
"Why not", I asked,
"That was for your old policy, we need another one for this policy", I explained the hassle I had already endured and he offered a compromise, "Ring me through your original insurers name and policy number an we will ring them".
A couple of days later after tracking this information down I did just that, "Whats the telephone number for them sir",
"I don not know", I replied, "Surely you must have one for them", the company was Zurich a multinational insurance giant.
"Sorry sir, we have no way of getting in touch with other insurance companies!". Great I thought, what the hell do they do if their clients car crashes into one insured by another company, ignore it.
I rang my business insurance brokers who contacted Zurich for me and obtained a letter clearly stating that when I took my original insurance out with Tesco, I had a full no claims discount. I dispatched this one recorded delivery and sat back in relief.
2 days later a letter arrived from Tesco telling me that they couldn't accept this letter as it only covered the period up to the original policy I took out with Tesco. They want one to cover the period between the original policy and the second policy they took out for me! So now it looks like I will need to ring Tesco up and ask for a letter covering this period, when it arrives I will need to then put into another envelope and send it back to Tesco's!
One thing I have learned is that I hope I never have an accident whilst covered by this bunch of clowns.
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This arrived about 2 weeks later, I promptly sent it to Tesco's recorded delivery, they rang me 2 days later to tell me it had arrived too late and they had cancelled my policy. After a discussion with them they couldn't reinstate my policy, but gave me a new one starting from that day, about 3 months after the original. Everything went great for 3 weeks until a letter arrived asking me to prove my no claims discount. I pointed out the letter I had sent them already, "Can't use that sir !",
"Why not", I asked,
"That was for your old policy, we need another one for this policy", I explained the hassle I had already endured and he offered a compromise, "Ring me through your original insurers name and policy number an we will ring them".
A couple of days later after tracking this information down I did just that, "Whats the telephone number for them sir",
"I don not know", I replied, "Surely you must have one for them", the company was Zurich a multinational insurance giant.
"Sorry sir, we have no way of getting in touch with other insurance companies!". Great I thought, what the hell do they do if their clients car crashes into one insured by another company, ignore it.
I rang my business insurance brokers who contacted Zurich for me and obtained a letter clearly stating that when I took my original insurance out with Tesco, I had a full no claims discount. I dispatched this one recorded delivery and sat back in relief.
2 days later a letter arrived from Tesco telling me that they couldn't accept this letter as it only covered the period up to the original policy I took out with Tesco. They want one to cover the period between the original policy and the second policy they took out for me! So now it looks like I will need to ring Tesco up and ask for a letter covering this period, when it arrives I will need to then put into another envelope and send it back to Tesco's!
One thing I have learned is that I hope I never have an accident whilst covered by this bunch of clowns.
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